Delivery

Whitebird Delivery Route (Excludes Residential Addresses)

Freight Rates (Online Orders Only):

Orders $0–$200: $25 shipping fee.
Orders $200–$1,500: $45 shipping fee.
Order Over $1,500: Free Shipping.
FREE Shipping for all Hamilton-based businesses delivering to commercial addresses within Hamilton — no minimum required.

Delivery Times:

Deliveries within our route north of the GTA (Aurora, Newmarket, Barrie): 1–3 business days.
Orders placed by 4:30 PM are processed same day for next business day delivery.

Outside Of The Whitebird Delivery Route And Residential Addresses

No minimum order required.
Orders are shipped via courier from our Hamilton facility.
Courier options available at checkout.
Orders placed by 12:00 PM (noon) are processed and shipped the same day.

Rush Deliveries

Same-day delivery may be available upon request.
Please call 1-800-263-2128 to inquire about rush service availability.

Customer Pickup

Pickup hours: Monday–Friday, 8:00 AM to 4:00 PM.
Same-day pickup: $25 fee, 1-hour turnaround required.
Next business day pickup: No charge.
Use the main entrance to sign paperwork before pickup.
Orders not collected within 5 business days will be canceled.

Returns

Contact Customer Service at 1-800-263-2128 to request a return authorization.
Standard stocked items returned due to customer error: 15% restocking fee.
Non-stocked or custom items may be non-returnable or subject to higher restocking fees.
Credits are issued upon inspection of returned goods.
Customer is responsible for return shipping costs.

Pricing:

Whitebird makes every effort to ensure accurate pricing across our website and printed materials. However, we reserve the right to correct any errors or adjust pricing without notice due to market fluctuations, human error, or inadvertent discrepancies in system-calculated shipping rates.