Delivery

Whitebird Delivery Route (Excludes Residential Addresses)

We offer dedicated delivery to business addresses within our service route using our own fleet. Residential deliveries are fulfilled through trusted freight courier partners.

Effective March 25, 2026, a $15 fuel surcharge (FSC) is applied to all orders delivered by our trucks. This charge reflects current diesel market conditions and will be removed once diesel prices normalize. Accounts with an existing fuel surcharge agreement are not affected.

Freight Rates :

Online orders $0–$200: $35 shipping fee.
Online orders $200–$1,500: $60 shipping fee.
Orders Over $1,500: Free Shipping.

Whitebird's quoted freight rates cover standard delivery only. Any extra carrier charges such as extended wait times, signature requirements, delivery appointments, redeliveries or missed appointments due to customer unavailability or instructions will be invoiced to the customer as incurred. Ensure someone is available during the delivery window to avoid these fees.

Delivery Times:

Deliveries within our route north of the GTA (Aurora, Newmarket, Barrie): 1–3 business days.
Orders placed by 4:30 PM are processed same day for next business day delivery.

Outside Of The Whitebird Delivery Route And Residential Addresses

No minimum order required.
Orders are shipped via courier from our Hamilton facility.
Courier options available at checkout.

Rush Deliveries

Please call 1-800-263-2128 to inquire about rush service availability.

Customer Pickup

Pickup hours: Monday–Friday, 8:00 AM to 4:00 PM.
Same-day pickup: $25 fee, 1-hour turnaround required.
Next business day pickup: No charge.
Use the main entrance to sign paperwork before pickup.
Orders not collected within 5 business days will be canceled.

Returns

Please contact Customer Service at 1-800-263-2128 to request a return authorization.
Products must be returned within 30 days of receipt.
Custom items are non-returnable. Some non-stocked items are non-returnable; others may be eligible for return, subject to a restocking fee.
Credits are only issued upon inspection of returned goods.
Customers are responsible for shipping charges on returned goods unless Whitebird or the Manufacturer is at fault.

Pricing:

Whitebird makes every effort to ensure accurate pricing across our website and printed materials. However, we reserve the right to correct any errors or adjust pricing without notice due to market fluctuations, human error, or inadvertent discrepancies in system-calculated shipping rates.